This Returns and Refunds Policy regulates the conditions applicable to purchases made through the website https://www.unaigoiko.com, in accordance with current consumer and user regulations.

Right of withdrawal

In accordance with current legislation, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without the need for justification.

How to exercise the right of withdrawal

To exercise the right of withdrawal, the customer must communicate their decision unequivocally by sending an email to unaigoikolea@gmail.com, indicating their identification details and the order reference.

Return policy

The product must be returned in perfect condition, unused, and in its original packaging, including all accessories, documentation, and original labels. Returns of products that do not meet these conditions will not be accepted.

Return shipping costs

Unless otherwise indicated or there is a defect in the product, the costs of returning the product shall be borne by the customer.

Defective products or shipping errors

If the product received is defective or does not correspond to the order placed, the customer must notify us as soon as possible by email at unaigoikolea@gmail.com. In such cases, the owner will bear the costs of returning and replacing the product.

Refunds

Once the returned product has been received and its condition checked, the corresponding amount will be refunded using the same payment method used for the purchase. The refund will be made within a maximum period of 14 calendar days from receipt of the product.

Exceptions to the right of withdrawal

In accordance with applicable regulations, the right of withdrawal shall not apply to products manufactured according to customer specifications or clearly personalized.

Contact

For any questions regarding returns and refunds, customers can contact us by email at unaigoikolea@gmail.com.